The application introduces a suite of advanced features and streamlined services, setting a new benchmark for convenience and efficiency in utility management within the Maldives.
MWSC
On 20 July 2025, the Male' Water and Sewerage Company (MWSC) announced a major milestone, as the company inaugurated the official launch of its significantly enhanced mobile application. According to the company, with the new application, customers of MWSC will now have access to a superior customer experience through cutting-edge digital solutions. The application introduces a suite of advanced features and streamlined services, setting a new benchmark for convenience and efficiency in utility management within the Maldives.
An event was hosted to inaugurate the application, which was officiated by Ms. Shamhooza Ahmed, MWSC Chairperson, and Mr. Abdul Matheen Mohamed, Managing Director, and attended by esteemed members of the MWSC Board of Directors and the Management Team, reflecting the paramount importance of this initiative to the company's long-term vision.
This revitalisation of our digital platform is a cornerstone of MWSC's unwavering dedication to digital transformation and operational excellence. It aligns seamlessly with the national "Maldives 2.0" program, an ambitious government-led initiative aimed at modernising public service delivery through innovative technologies.
The new application consolidates all functionalities previously offered via the MWSC mobile app and e-portal into a single, intuitive, and highly responsive mobile interface, alongside an array of newly integrated, customer-centric features.
Key advancements implemented in the new MWSC mobile application include:
• Login via e-Faas: Seamless and secure sign-in through the national digital ID platform, ensuring enhanced security and user convenience.
• Automated Meter Linking: Upon successful e-Faas authentication, the application intelligently auto-suggests linking of all utility meters registered under the user's name, significantly simplifying account management.
• Comprehensive Service Application and Payment Platform: Users can now effortlessly apply for a full spectrum of water and sewerage services, monitor the real-time status of their submitted applications, and execute secure payments directly within the application.
• Smart Meter Telemetry & Predictive Billing: Access to daily meter readings and detailed water consumption patterns and proactive forecasts of the upcoming bill amounts, empowering informed usage decisions.
• Bill Request Feature: Allows customers to submit a current meter reading with a picture for verification at any point during the billing cycle to request immediate bill generation.
• Multi-Pay Option: The multi-pay option facilitates the payment of a single bill, multiple bills, or even bills for multiple customer accounts in one go.
• Account History: Comprehensive access to one year of your account statements through the app.
This significant milestone embodies MWSC's forward-thinking vision to make service delivery more intelligent, expeditious, and ecologically sustainable. This launch represents the inaugural phase of MWSC's comprehensive digital transformation roadmap, integral to the national 'Maldives 2.0' program, which is meticulously designed to modernise public service accessibility through groundbreaking technological advancements.
The MWSC mobile application is now available for download on leading mobile platforms, including the Apple App Store and Google Play Store. For more information or support regarding the app, the company encourages customers to contact the MWSC Customer Service Hotline at 105.
